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What is neccesssary for you to do when you have concerns while you're ordering online?. Are you certain the product will b delivered on time?. Will you get your money back if it has not arrived?. Sometimes your pack may get missing and the product will never come.
This article will show you how to get your refund on AliExpress, even though you ordered it from china, or elsewhere.
Table of Contents
Why Asking for a Refund on AliExpress?
There are so many reasons why someone will ask for a refund on AliExpress. If you are in any of the above mentioned cases, then you should remember that winning them is a good chance. AliExpress has put in place a buyer protection program to protect the suppliers and custumers, this is an exciting and briliant move right?. Setting up this program will help AliExpress face the different problems of customers and sellers.
Setting up a refund procedure on the platform, there are some few notices that you have to pay more attention to. Read the policies of AliExpress carefully before setting up your refund applications.
What is AliExpress Refund Policy
Being Eligible for a Refund
Understanding the policy of AliExpress Refund Policy is the best way to take your money back to the fullest.
The company advices the clients to contact the seller about the problems first. If you can't reach a deal with the seller, you definitely will get your refund in this cases:
- The order is still to be shipped, and you decide to cancel it.
- The product is different from the description.
- Your order arrives late or does'nt arrives at all.
- You got scammed off the product.
When your order has not yet been delivered you can cancel the order and get a refund on AliExpress. Generally it can take 5 to 7 days to cancel your order. Don't delay for too long, as some suppliers are inclined to prompty add a tracking number to the order.
When Can You Get a Refund
Here are some few key scenarios when you can request a refund on AliExpress:
- Order Not Shipped: If the seller has not shipped your order within the expected timeframe, you can request a refund. AliExpress recommends contacting the seller first, and if they do not resolve the issue, you can open a dispute.
- Item Not as Described: If the item you received does not match the product description on AliExpress, you are eligible for a refund. Be sure to provide clear evidence such as photos or videos demonstrating the issue.
- Item Never Arrived: If your order never arrived after the expected delivery date, you can request a full refund from AliExpress. Again, start by contacting the seller, and if they are unresponsive, open a dispute.
- Defective or Damaged Item: If the item you receive is defective or damaged, you can return it for a refund. Clearly document the issue and work with the seller to arrange a return.
- Change of Mind: If you change your mind about an order and it has not yet been shipped, you can typically cancel the order and receive a full refund, though the timeframe may vary.
It is important to act quickly when requesting a refund, reason being that there are usually time limits in place. For orders that have already been delivered, you have an estimate of 15 days to open a dispute. Be sure to provide clear evidnce to support your refund request, and you need to work colaboratively with the seller if possible before moving to AliExpress.
Timeframe for Requesting a Refund
If you have already received the package, you can open the refund dispute within 15 days of the delivery or the package delivery deadline (60 days maximum).
Your satisfaction is their top priority. To ensure your protection as a buyer, AliExpress will conduct a thorough investigation of your claim. Once verified, you can expect to receive your refund directly from the seller within 15 to 30 business days.
Please note that during peak shopping periods, such as major sales events or the holiday season, the refund process might take slightly longer than usual due to increased order volume.
Returning of the Shipping Cost
There are two ways to return AliExpress fee included return and free return.
- Free return: Buyers are not responsible for any shipping costs associated with free returns. To request a refund, just go into your AliExpress account, visit the order page, and make the request. Afterward, just wait for your money to be returned.
- Fee-included: About how to return at your own expense, you must pay the shipping cost to send the package safely back to the seller. You should contact the sellers first if you encounter problems and want to return the goods. The solution will depend on the seller and the product situation.
Sometimes, the cost can be morethan the pack's value.
Different Types of Available Refunds
When it comes to refunds, you will receive the refund through the same payment method you used. Credit or debit cards are the most popular payment methods on AliExpress. The refunded amount will appear as a separate transaction on your card, denoted by a positive sign indicating a refund.
How to Request a Refund on AliExpress as a Dropshipper
Here are 4 steps to request a refund on AliExpress to follow
Step 1: Contact the Supplier
Begin by reaching out to the supplier directly to address the issue. It is recommended to record a video of the unpacking process and take a picture of the tracking code before opening the item. Capture photos and screenshots to illustrate the problem clearly. The supplier may offer a refund or a solution to resolve the issue. Proceed to step two if you are unable to reach the vendor.
Step 2: Open a Dispute
To open a dispute on AliExpress, navigate to "My Orders" and locate the specific order. Select "Open Dispute" and provide detailed information about the problem. You can also attach relevant evidence, such as screenshots or messages, to support your case with the supplier.
Step 3: Wait for Response
After opening a dispute, AliExpress will assess the situation and communicate with the supplier to address the issue. Additional information or evidence may be required from your end during this evaluation. The seller is expected to respond within five days. You can track the progress and outcome of the dispute on the dedicated dispute page and also receive updates via email.
Step 4: Receive Refund
Upon successful dispute resolution in your favor, AliExpress will initiate a refund. The processing and transfer of your funds may take several business days. In some instances, bank-related fees may apply.
Requesting a Refund on AliExpress as a Dropshipper
- Communicate Clearly: Maintain prompt and regular communication with your supplier. Keep them informed about any order issues, returns, or refund requests. Negotiate return and refund processes, including who covers shipping costs and how damaged or lost products are handled.
- Gather Strong Evidence: Always document the issue for your AliExpress refund request. Many reasons can lead to a denied refund. To strengthen your case, film the unboxing process. Capture clear photos and videos as evidence.
- Patience is Key: Most refunds are processed within 15 days. Be patient and monitor the situation. If unresolved, escalate the issue by contacting AliExpress directly from the order details page.
- Maintain a Detailed Record: Always keep a record of all communication with the seller. Save shipping receipts, photograph packing steps (or record a video), and take screenshots of tracking information to submit as evidence. If the seller creates clearance issues, screenshot the tracking information for verification.